Do I have to register or subscribe to shop?

No, there is no subscription required to shop Wolozu.

My order did not go through, but I have been charged for it, what do I do?

 Please go to the "Contact Us" or email us at info@wolozoo.com with your transaction invoice showing that payment has been subtracted from your account. Our support team will solve the problem as soon as possible. 

What if I receive the incorrect item?

If you have received the wrong item, please go to the "Contact Us' page or email us at info@wolozoo.com. In your email, please provide the order number, a detailed explanation, which product you did not receive, and a full-size photo of the product you did receive instead. Our team will take you through the process of the return as soon as possible. Once the incorrect product has been received and verified, your refund will be started.

Please do not send your product back to us unless we authorize you to do so. 

What if I receive a damaged product?

 If you have received a damaged product, please go to the "Contact Us" page or email us at info@wolozoo.com. In your email, please provide the order number, a detailed explanation, which product was damaged, and a full-size photo of the damaged product, a close up of the damaged area, and a photo of the label inside. Our team will take you through the process of a return as soon as possible. Once the damaged item has been received and verified, your refund will be started. 

Please do not send your damaged item back to use unless we authorize you to do so. 

What if I want to exchange an item?

If for any reason you would like to exchange your item, you must contact us through the "Contact Us" page or through info@wolozoo.com first and we will guide your though the steps. In your email, please include the order number, a detailed explanation, the description of the item you wish to exchange, and the reason.

Please do not send your purchase back to use unless we authorize you to do so.